As cyberattacks grow in scale and sophistication, organizations are embracing zero trust architectures to reduce their attack surface. But Lee emphasizes that even the strongest technical measures will fail if employees are forced to work around them. When security creates friction, it breeds frustration, workarounds, and new vulnerabilities.
The article argues that successful zero trust requires designing systems that are secure and usable: minimizing context switching, providing clear feedback, automating routine steps, and eliminating insecure access paths. By making the secure path the easiest - and ideally the only - path, companies can empower employees while keeping attackers out.
Ultimately, cybersecurity must be reframed as more than a technical challenge: it is a design and culture issue. By aligning usability with enforcement, businesses can transform security from a burden into a business enabler.
Read the full article on Forbes: Why Employee Experience Is Crucial To A Successful Cybersecurity Strategy